Privacy Policy

1. Introduction

Pandan Labs (PVT) Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.pandanlabs.com) and use our services, including but not limited to our POS systems, e-commerce platforms, custom software solutions, and Support Services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title, and business address
• Account Information: Username, password, and company profile details when creating an account
• Communication Data: Messages, inquiries, feedback, and support requests you send to us
• Transaction Information: Payment details, billing address, and transaction history for services purchased
• Service-Related Data: Information necessary to deliver our POS systems, e-commerce platforms, and custom software solutions

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and actions taken on our website
• Device Information: Device type, operating system, browser type, IP address, and device identifiers
• Location Data: General geographic location based on IP address (we do not collect precise GPS location without consent)
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
• Performance Data: System logs, error reports, and performance metrics from services you use

2.3 Information from Third Parties

We may receive information about you from third-party service providers, business partners, and publicly available sources to verify information, improve our services, and prevent fraud.

3. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: To provide, maintain, and improve our POS systems, e-commerce platforms, custom software, and support services
• Customer Support: To respond to inquiries, provide technical support, and address complaints
• Communication: To send transactional emails, service updates, newsletters, and promotional materials (with your consent)
• Billing and Payments: To process transactions and manage billing relationships
• Security and Fraud Prevention: To detect, prevent, and address fraud, abuse, and security incidents
• Analytics and Improvement: To analyze usage patterns, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations, regulations, and court orders
• Business Operations: To manage our business operations and internal processes
• Marketing: To develop and display personalized marketing content with your consent

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support)
• Business Partners: With partners who provide complementary services or features
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of merger, acquisition, bankruptcy, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information
• Aggregated Data: We may share anonymized and aggregated data for analytics and business intelligence

We do not sell your personal information to third parties for their direct marketing purposes.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. These measures include:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and penetration testing
• Access control mechanisms and authentication protocols
• Employee training on data protection and privacy
• Incident response plans for data breaches
• Compliance with international security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You use our services at your own risk.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance user experience and gather analytics data. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website and services
• Personalize content and advertisements
• Measure campaign effectiveness
• Prevent fraud and improve security

You can control cookies through your browser settings. However, disabling cookies may limit the functionality of our website and services. We honor Do Not Track (DNT) signals where technically feasible, but most web browsers do not yet respond to DNT signals.

7. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: The right to access the personal information we hold about you
• Correction: The right to correct inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information (subject to legal requirements)
• Portability: The right to receive your data in a structured, portable format
• Opt-Out: The right to opt out of marketing communications and certain data processing activities
• Withdraw Consent: The right to withdraw consent for certain types of processing

To exercise any of these rights, please contact us at info.pandanlabs@gmail.com with your request and necessary details.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period may vary depending on the context of the processing and our legal obligations. When personal information is no longer needed, we securely delete or anonymize it.

10. Children's Privacy

Our website and services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by updating the "Last Updated" date at the bottom of this page. Your continued use of our website and services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your request within 30 days or as required by applicable law.

Last Updated: January 02, 2026